There was one very good psychologist at raleigh-long gone, the admin is a joke and Dunn location mediocre
I was diagnosed Bipolar and have a hard time with trust issues. I felt that I was managing my problem with taken the right medication but my friends told me i still needed help. One friend told me about Tricare Counseling and they been going there for sometime and it helped them cope with life better. I tried them and I must say that I feel like a better person. They don't make me feel that I am crazy. I love my Therapist because she is helping me understand how medication and therapy works together.
My first visit was not a good visit at all, and the word "therapist" must be overrated at this facility. Therapist on paper, but therapy was not what I received. First of all, the therapist was preoccupied with texting on her personal phone until she saw me glance over, as it was a distraction while I was speaking to her. She obviously got the clue because she immediately flipped her phone over. Her next preoccupation was with my children, as she kept playing with them as I was speaking to her. I could sense she was only there to make a paycheck and wasn't concern in the least of my problems. I know this to be true because she revealed she had another job. As our session continued, she began to engage with my children quite a bit and gave them more eye contact than she did me, which also revealed how disinterested she was, but she put on a good act as if she was listening. Then it was clear to me why she was engaging with and giving my children eye contact-The question came, "Are their father white?". I could have fell out my chair but answered and continued to attempt our session, but then after, I felt very uncomfortable. She tried to clean up that question by telling me "but you're kind of light skinned". Oh my Lord! Did this lady just crawl from underneath a rock? The session continued, but she was not helping at all. She kept asking me questions about my healthcare as if she was a medical doctor that was trying to find the right specialist for me to go to. She asked a question about substance abuse and when I denied that I have ever did any of any kind, she acted as if she was in disbelief caused she followed up with, "you mean to tell me you have never done any kind of drugs or alcohol-Therapist I not lying and your response was judgmental. Therapist use to dealing with folks like me that aren't on drugs/alcohol? To spoil it even more, at the end of the session, she couldn't determine what my problem might be and asked me the patient, "do you think you need another session?" BUT therapist, aren't you the professional and should be making that determination based on what I told you? Oh wait, that's right, you were not listening to me and it was all over your face and in you actions. Funny though, when I said no (she made sure I had insurance) then all of a sudden she wanted to make the decision for me to come back. So since she didn't bother to tell me her thoughts on what she thought was going on with me, I brought it up to ask and she looked at me as if she was a deer looking in headlights. So it was clear she was just as lost as me. Then all of a sudden she conjured up some generic diagnosis of "Well, I think you need to work on some coping skills" WHAT???? In my mind, I knew this lady was far from a therapist, though she had it on paper. In my mind, I know this lady was not listening to me. In my mind, I knew I had made a mistake coming to this place and should had gone with my first instinct of not going. Did not reschedule an appointment and hate I wasted my time. BTW Google can help you out better than the therapist I saw.
I took my son to the Raleigh location for an evaluation. Walking in the door, there is a front desk, but no one is there to greet you. It kind of makes you feel like you're getting services in a back alley. It is a very unprofessional and unnerving look for a mental health provider. At the end of the evaluation, I asked if I could have an extra copy of the results to give to my son's school, as they had requested one. The counselor we were seeing called someone named Patricia, who I assume is the office manager, and then told me that they would not make a copy for me, to go take care of it myself. They charged my insurance over $650, and could not even make a copy for me. I shook my head as I walked towards the door and passed the copier. This may seem like such a small thing, but that is just the point. It was such a small request, that I was quite shocked that they refused to do it. The administration of this office is an absolute failure, and does not seem to be customer oriented at all. I will not be returning to this office for any services, and will take my business to a more professional office that knows how to put their customers first. If you can't take care of the small things, I will not trust you with the big issues, because you'll likely cut corners there as well.
This establishment seems to cater to office and policy bureaucracy rather than the well fare of new and potential patients. I would suggest that they remember why it was they chose a profession in mental health in the first place. Their staff made appointments prior to checking availability of the counselors and the new as well as the established patient were adversely put at risk. I would strongly recommend finding another service or at least one that has competent staff.
Tricare Counseling Consulting is a US Doctor based in Dunn, North Carolina. Tricare Counseling Consulting is located at 731 Tilghman Dr, Dunn, NC 28334, USA.
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